- Michael Wiklund, General Manager of Human Factors Engineering (HFE) at UL–Wiklund and Jon Tilliss, UL–Wiklund’s Design Director
- Tuesday, November 10, 2015 at 6:30pm
- At Constant Contact, 1601 Trapelo Road, Waltham, MA
Abstract
Since its inception in 1982, the SIGCHI community seems to have been chiefly concerned with business-related and personal software applications, and more recently with myriad types of websites. Over the years, members have shared insights about making user interactions with software products more effective, efficient, and satisfying. Only occasionally has product safety been a concern, noting that the harms that could arise from usability problems and use errors have rarely fit the personal injury category. But, safety is the primary concern when it comes to designing today’s expanding array of healthcare-related software, such as electronic medical records used in hospitals and physician’s’ offices, smartphone applications that help users monitor and treat medical conditions, websites that track therapy compliance, and software embedded in capital equipment such as telemetry systems. In fact, regulators require that developers apply human factors engineering rigorously to patient safety-related software. The presenters, who have worked on such software products for many years, will summarize the regulators’ expectations pertaining to different software products and how best to meet them. For instance, they will discuss how to define user interface requirements and then proceed to validate that a software product meets them with sufficient rigor to satisfy the USFDA. They will also share their insights on the movement to ensure the safe use of electronic health records by applying many of the same techniques that have been used for years to ensure the safety of medical devices.
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